08-15-2019 10:01 PM
i signed up for the 9.99 (300 pages) instant ink and received my welcome kit around august 12th. i only printed about 108 pictures my account is saying, but the quality of the pictures is bad, coloring off, and lines are showing up so i wasted about 50 pictures & photo paper. it was supposed to last me until i reached 300 pictures until next month i thought?
08-18-2019 10:10 AM
@sierra5, Welcome to the HP Support Community!
Yes, you will be able to print 300 pages/photos per month.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
If you have any print quality issues, let us try these steps:
Check the estimated ink levels
On the printer control panel, touch the Ink icon to display the current estimated ink levels.
Clean the ink cartridges
On the printer control panel, swipe left on the display, and then touch Setup .
Touch Tools, and then touch Clean Cartridges.
Also, perform step 13 mentioned in this document
Let me know how this goes.
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