no cyan printing

[DLW969]

Our HP Envy 7640 is not printing Cyan.  There is adequate levels of ink, but no blue is appearing.  Diagnostics do not show any issues with the printer.

[TEJ1602]

@DLW969, Welcome to HP Support Community!

Is the printer enrolled in the HP Instant Ink program? If yes,

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[DLW969]

I did not receive any private message.  Please resend.

[TEJ1602]

@DLW969

Resent the message, check now 🙂

[TEJ1602]

@DLW969

Thanks for replying. 

I have placed the order and expedited the shipment for replacement ink. 

Let me know if you have any other questions. 

Have a great day ahead! 

Please click “Accepted Solution” on my post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!