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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
DLW969
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no cyan printing

HP Recommended
HP Envy 7640
Microsoft Windows 10 (64-bit)

Our HP Envy 7640 is not printing Cyan.  There is adequate levels of ink, but no blue is appearing.  Diagnostics do not show any issues with the printer.

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TEJ1602
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@DLW969, Welcome to HP Support Community!

 

Is the printer enrolled in the HP Instant Ink program? If yes,

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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DLW969
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I did not receive any private message.  Please resend.

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TEJ1602
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@DLW969

 

Resent the message, check now 🙂

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
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@DLW969

 

Thanks for replying. 

 

I have placed the order and expedited the shipment for replacement ink. 

 

Let me know if you have any other questions. 

 

Have a great day ahead! 

 

Please click “Accepted Solution” on my post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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