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‎08-21-2020 10:23 AM

HP Recommended
Product: smart tank wireless 455
Operating System: macOS 10.15 Catalina

I have a flashing on/off light.  On the HP utility I have a "open door" error.  I followed all of the procedures from unplugging, disconnecting, turning off/on, restarting, re-installing drivers, opening and closing the doors, waiting, trying again all of the recommended procedures ... the on/off light will not stop flashing and I cannot print.  Help please.

1 REPLY 1

‎08-25-2020 03:52 PM

HP Recommended

@maderiapt2020, Welcome to HP Support Community!
 

If you have already performed the steps from the document Blinking Lights and 'E' Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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