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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
maderiapt2020
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open door error smart tank 455

HP Recommended
smart tank wireless 455
macOS 10.15 Catalina

I have a flashing on/off light.  On the HP utility I have a "open door" error.  I followed all of the procedures from unplugging, disconnecting, turning off/on, restarting, re-installing drivers, opening and closing the doors, waiting, trying again all of the recommended procedures ... the on/off light will not stop flashing and I cannot print.  Help please.

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@maderiapt2020, Welcome to HP Support Community!
 

If you have already performed the steps from the document Blinking Lights and 'E' Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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