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‎11-11-2023 02:34 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 11

The page count on my print history is wrong. I only noticed this because there are two major anomalies. I normally print no pages or some number < 15 pages a day so I immediately noticed two large print jobs, 23 pages on Oct 30 and 27 pages on Nov 8. I believe these numbers are wrong. I checked with everyone in my household shortly after Oct 30 and again shortly after Nov 8 and no one recalls printing anything at all on those days.

Category:
2 people had the same question
1 REPLY 1

‎11-13-2023 10:47 AM

HP Recommended

Hi @RS2112,

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your instant ink account.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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