07-01-2019 05:11 PM - last edited on 07-04-2019 08:08 AM by Rami_B
they took money out of my account and I have no ink or my printer does not work
07-03-2019 06:13 PM
Thank you for posting your query on HP Community,
Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.
Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
It also helps you understand what state your cartridges are in based on HP's data,
Any issues will be shown with its solution using a step by step approach, to make it easier for you!
Do you see a tracking# generated? You'll find the shipment details on your Instant Ink account Page. Once you login, click on the "Ink Shipment" located on the left side of the screen.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
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