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‎04-23-2020 12:29 PM - edited ‎04-23-2020 12:32 PM

HP Recommended
Product: HP Envy 4500 series all in one printer
Operating System: Microsoft Windows 10 (64-bit)

print quality is poor, text is smeared, color print is fine, ran all tests (print quality diagnostic report, alignment page, and cleaned the cartridges).  I think I need a new black cartridge.  the warranty expired.  My daughter has the same model printer and it works fine.  I pay a monthly Insta ink fee, how do I get a new black cartridge? 

 

product A9T85A

1 REPLY 1

‎04-23-2020 01:09 PM

HP Recommended

Hi @perezlupita77 ,

 

Welcome to the HP Support-Community.

 

@perezlupita77 wrote:

[...] (print quality diagnostic report, ...). 

Can you please scan the diagnostics report and upload it here to the community? I would like to see it myself.

Please make sure that you remove the Serial Number (SN) from the report before uploading it!

Thanks!

 

Cheers!

Nils


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