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printer Envy 5055 setup issue

HP Recommended
Envy 5055
Microsoft Windows 10 (64-bit)

Tring to set up the printer (it's not new, my friend gave it to me) without ink, I already signed up for the instant ink plan and in the progress, I was asked to put in the claim code, since I can't get the code from printing a page due to lack of ink, I tried using the first part of its email address, which is "not recognized" (maybe expired already). Any advice on solving this problem so that I can set up the printer? Also, can I get the instant ink without successfully setting up the printer? Thanks!

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HP Support Agent
HP Support Agent
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HP Recommended

@yogurtway, Welcome to the HP Support Community!

 

Was the printer already enrolled in Instant Ink by the previous owner? 

If yes, he has to delete the printer from his account first.

 

You need not print to get a claim code. For printers with control panel displays, you can still get the printer claim code by pressing the HP ePrint icon on the control panel display and selecting Set Up or Yes to enable Web Services. Your printer attempts to print a page. If Web Services are already enabled on your printer, you see a Web Services Summary screen after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page. Even though you cannot print the page, the action of enabling Web Services or pressing Print or Print Info activates your claim code. Find your HP ePrint email address on the control panel display. Press the ePrint icon again if the Web Services Summary screen goes away. The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code.

 

If the issue persists, restart web services on the printer as shown in this document.

 

For more info on resolving issues with Claim code, refer to the article Having Trouble Claiming Your Printer?

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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