printer blinks orange i

[Frazzled368]

Printer won't work- it says I'm not enrolled in HP instant ink- but I am

[Sneha_01]

Hi @Frazzled368,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is blinking an orange light and displaying a message that you're not enrolled in HP Instant Ink despite being enrolled, it suggests there might be a problem with the printer's connection to the Instant Ink service or an issue with the printer's settings. Here’s a comprehensive guide to troubleshoot and resolve this issue:

1. Check Your HP Instant Ink Account

Verify Enrollment:

• Go to the HP Instant Ink website and log in to your account. Confirm that your subscription is active and there are no issues with your account.

Check for Notifications:

• Look for any notifications or alerts related to your subscription that might indicate a problem.

2. Restart and Reconnect Your Printer

Power Cycle the Printer:

• Turn off your printer and unplug it from the power source. Wait about 60 seconds before plugging it back in and turning it on.

Check Printer Connection:

• Ensure your printer is connected to the internet. If it's connected via Wi-Fi, make sure it is connected to the correct network.

3. Check Printer Ink Cartridge Installation

Inspect and Reinstall Cartridges:

• Open the ink cartridge access door and ensure the cartridges are properly installed. Remove and reinstall them to ensure they are securely seated.

Verify Cartridge Compatibility:

• Ensure that the cartridges are genuine HP Instant Ink cartridges and are not expired or damaged.

4. Re-enroll the Printer in HP Instant Ink

Re-enroll Using Printer Control Panel:

• Navigate to Setup or Network Setup on the printer’s control panel.
• Select HP Instant Ink Setup or Manage Ink Subscription and follow the prompts to re-enroll your printer.

Use the HP Smart App:

• Open the HP Smart app on your computer or mobile device.
• Select your printer, then go to the Ink & Paper or Printer Maintenance section.
• Look for an option to manage or re-enroll in HP Instant Ink.

5. Update Printer Firmware

Check for Firmware Updates:

• Visit the HP Support website and search for your printer model.
• Download and install any available firmware updates to ensure your printer is running the latest software.

Install Updates:

• Follow the instructions on the HP website to update your printer’s firmware. Firmware updates can address bugs and improve connectivity with services like HP Instant Ink.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support