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printer cartridge not working for 3830 all in one printer

HP Recommended
hp inkjet 3830 allinone
Microsoft Windows 10 (64-bit)

when I put new cartridges in error message came up said that the black one was empty

1 REPLY 1
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HP Support Agent
HP Support Agent
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HP Recommended

@hitch924, Welcome to HP Support Community!

 

Is the printer enrolled in HP Instant Ink Program? If yes, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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