08-26-2019 08:51 AM
I signed up for instant ink. Fitted the colour cartridge when the original ran out. After printing a few photos it stopped printing saying cartridges can't be used until printer is enrolled. It is enrolled and web services work with normal inks. Support said cartridges were faulty so sent normal ones to use till new instant inks arrived. When I fitted the new instant ink it printed 4 photos then same error message.
The instant ink status will not connect to printer to update page count or its online status, says online even when printer unplugged.
How do I fix it?
08-28-2019 11:48 AM
@LindaF1, Welcome to HP Support Community!
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.
For more information, go to Updating or Upgrading Printer Firmware.
Assign manual IP to the printer
The steps on how to set a manual IP address can be found here.
Hope this helps!
Let me know if you need any further assistance.
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