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printer fails to connect to HP Connected

HP Officejet Pro 8625
Microsoft Windows 10 (64-bit)
When trying to print, I get a message "Please connect printer to HP Connected. When I press OK in the message box, the printer starts I have run the Wireless Network Test Results and it shows that the internet is connected.
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printer fails to connect to HP Connected




HP Connected and Web Services are primarily used in mobile printing / ePrint .


For example,

Open website:  HP Connected 



If you have not done so, consider stopping / starting Web Services.


Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)


HP Connected - Website Support Troubleshooting, How-to, Video Tutorials

HP Connected


Troubleshooting > Cannot Connect to Web Services

How to > Printer Setup, Installation & Updates > Turning On Web Services


If the documentation makes it clear that this is not the problem, disregard the advice.




If you are printing from Windows, consider using the Doctor to help isolate and resolve any print issues.  

HP Diagnostics -

Print and Scan Doctor - Diagnostics - Printing (Scroll down to see link)



Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP Officejet Pro 8625 e-All-in-One Printer


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