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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
jim-paul
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Message 1 of 2
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Flag Post

printer fails to connect to HP Connected

‎08-29-2019 02:46 PM

HP Recommended
Product: HP Officejet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)
When trying to print, I get a message "Please connect printer to HP Connected. When I press OK in the message box, the printer starts I have run the Wireless Network Test Results and it shows that the internet is connected.
1 REPLY 1
Dragon-Fur
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Message 2 of 2
Flag Post

‎08-29-2019 04:14 PM

HP Recommended

@jim-paul 

 

 

HP Connected and Web Services are primarily used in mobile printing / ePrint .

 

For example,

Open website:  HP Connected 

 

Consider:

If you have not done so, consider stopping / starting Web Services.

 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

 

HP Connected - Website Support Troubleshooting, How-to, Video Tutorials

HP Connected

Examples

Troubleshooting > Cannot Connect to Web Services

How to > Printer Setup, Installation & Updates > Turning On Web Services

 

If the documentation makes it clear that this is not the problem, disregard the advice.

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

If you are printing from Windows, consider using the Doctor to help isolate and resolve any print issues.  

HP Diagnostics - https://support.hp.com/us-en/topic/diagnostics

Print and Scan Doctor - Diagnostics - Printing (Scroll down to see link)

 

 

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP Officejet Pro 8625 e-All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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