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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-23-2019 08:47 AM

HP Recommended
Product: hp4500
Operating System: Microsoft Windows 7 (64-bit)

I have a crappy internet where I can't get the printer to stay on. Apparently it is not sending the needs ink info to HP and I am almost out of black in and out of color. It is attached to my comp by usb

1 REPLY 1

‎09-25-2019 11:58 AM

HP Recommended

@pucksalterego, Welcome to the HP Support Community!

 

The printer must be connected to the internet in order to communicate with HP Servers. If the printer is not connected to the internet, HP will not get to know the status of the printer/ink level.

Instant ink service will not work on USB connection.

 

To know more about HP Instant Ink, refer to the FAQ section here

You may also refer to this document to know 'Where are My Ink Cartridges'

 

Keep me posted for further assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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