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‎04-12-2024 07:45 PM

HP Recommended

Printer is offline need remote sign in followed all printed material I am an Instant ink customer

1 REPLY 1

‎04-15-2024 09:40 AM

HP Recommended

Hi @Suzzie2,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you're having trouble with your printer being offline, and you need help signing in remotely. Here are some steps you can follow to troubleshoot and possibly resolve the issue:

Check Printer Connection:

  • Ensure that your printer is properly connected to your computer or network. If it's a network printer, verify that it's connected to your Wi-Fi or wired network.
  • Restart your printer and computer or device to refresh the connection.

Check Printer Status:

  • On your printer, check for any error messages or warning lights that might indicate a specific problem.
  • Make sure there is paper, and ink levels are sufficient, especially since you mentioned being an Instant Ink customer.

Printer Software and Drivers:

  • Ensure that your printer software and drivers are up-to-date. Visit the printer manufacturer's website to download the latest versions.
  • If necessary, uninstall and then reinstall the printer software.

Remote Sign-In Issues:

  • If remote sign-in is required and you're having trouble, check to make sure that you are using the correct credentials and that your account is active.
  • If the sign-in issue persists, consider resetting your password or contacting customer support for help with your account.

Check Instant Ink Account:

  • Log into your Instant Ink account to ensure there are no issues with your subscription that could affect printer functionality, such as billing issues or an expired subscription.

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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