printer is online but instant ink still cannot connect to printer.

[rmurph1]

was having connection issues, had to constantly press okay on control panel to print.
one suggestion was to reset the printer to factory default.
After the reset, I get the error message on control panel:

Cartridge cannot be used until printer is enrolled in HP Instant Ink.

on the Smart screen it shows that it cannot connect to the printer, last time was in October.

tried unplugging and plugging back in.

tried disabling and enabling web service

tried resetting the router and printer

cannot print anything without being connected to Instant Ink service

I'm at a loss

[Jay_G24]

Hi @rmurph1,

I'd like to help!

I understand you are unable to connect the printer to the instant ink server

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!