Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

printer message states i need to enroll. i unenrolled two weeks ago due to working from home. help

HP Recommended
hp envy 5660
Microsoft Windows 10 (64-bit)

i used to be enrolled in the instant ink set up.  i need to work from home so the printing was too much. i unenolled in the instant ink and went to the store and bought my own cartridges. i have been using them for few weeks now and had no problems.  all of a sudden today i am getting a message stating that i cannot print until i enroll


HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 2
Flag Post
HP Recommended

@rose81, Welcome to HP Support Community!


If you cancel the HP ink delivery service, even if the HP Instant Ink cartridges you have been sent are not yet empty, they will no longer be usable in your printer after the current billing period and you must replace them with commercially available printer cartridges.


HP Instant Ink cartridges do not work after the end of your current billing period, and you are required to return them to HP. To continue printing after your billing cycle ends, make sure you have standard replacement ink cartridges ready to use in your printer.


Refer to FAQs - HP Instant Ink and HP Instant Ink - Cancel Your HP Instant Ink Service for additional details.


I hope that answers your concern adequately. Let me know!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!



I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation