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HP OfficeJet Pro 6978 All-in-One Printer

Hello,

I purchased a new printer so I had to cancel my plan for the old printer to add the new one. However, I still have some ink left on my old printer and when I tried to print it won't allow me to since the account is closed.  They are still pulling the monthly payments after the cancellation so I should be able to utilize the ink that I am paying for.  Has anyone experienced this problem and how did you solve it?   Any assistance is very much appreciated

1 REPLY 1
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Hi @GSMCO,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are unable to print after cancelling your instant ink account.

 

Please check the instant ink terms and conditions from this link: https://instantink.hpconnected.com/uk/en/terms 
 

I hope this answers your question and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post answers your question, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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