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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎03-29-2020 03:56 AM

HP Recommended
Product: HP Envy 5020
Operating System: Microsoft Windows 10 (64-bit)

I have subscription with Instant ink but I  changed my first cartridge last night and it wont work as saying I'm not signed up, now the instant ink site is saying the wifi is not on with the printer but the printer is saying all good for it. Can someone help before it goes out the window. Had it less than a month and its been working ok up to now. 

1 person had the same question
1 REPLY 1

‎04-02-2020 03:36 AM

HP Recommended

@Jayne67, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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