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‎09-27-2024 03:16 PM - last edited on ‎10-29-2024 05:47 AM by Retired

HP Recommended
Product: HP DeskJet 2852e All-in-One Printer

I have instant ink and received the ink in the mail 67/305 but when I put it in the printer it says cartilage error

Category:
1 REPLY 1

‎09-30-2024 07:25 AM

HP Recommended

Hi @Breanna1997,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you're receiving a cartridge error message after installing an Instant Ink cartridge (67/305), here are steps to troubleshoot the issue:

1. Check Cartridge Compatibility

  • Ensure that the cartridge you received is compatible with your printer model. Sometimes, cartridges can look similar but are not interchangeable.

2. Remove and Reinstall the Cartridge

  • Turn on the printer and open the cartridge access door.
  • Remove the new cartridge and gently clean the electrical contacts on both the cartridge and the printer with a lint-free cloth.
  • Reinsert the cartridge firmly until you hear it click into place.

3. Check for Protective Tape

  • Make sure any protective tape or seals have been removed from the cartridge before installation.

4. Perform a Printer Reset

  • Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

5. Run Printer Maintenance

  • Use the printer’s maintenance menu to run any available cleaning or diagnostic tests, which can sometimes clear errors.

6. Check Ink Levels

  • Ensure that the ink levels for all cartridges are sufficient and that there are no issues with other cartridges that could affect printing.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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