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‎03-02-2024 10:42 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP envy 6000 shows EO but cartridge is genuine

 

1 REPLY 1

‎03-04-2024 04:37 AM

HP Recommended

Hi @Mags47,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are getting E0 error on your HP Envy printer, I am glad to assist you

 

An E0 error indicates an unusable cartridge.

 

This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.

 

You may perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps!


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I am an HP Employee

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