cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
23Andrea
New member
1 0 0 0
Message 1 of 2
120
Flag Post

printer shows message saying cartridge cant be used until i enroll in hp instant ink.....the cartrid

HP Recommended
hp envy5020

installed new ink cartridges and printer wont recognise them. says i need to enrol in hp instant ink...thats where the cartridge came from

Tags (1)
1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,429 1,700
Message 2 of 2
Flag Post
HP Recommended

Hi @23Andrea

 

Welcome to the HP Support Community. 

 

Let's try these steps to reboot the devices -

 

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation