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08-13-2022 06:06 PM - last edited on 08-15-2022 11:53 AM by JessikaV
I've been continuously enrolled in instant Ink since May 2020. Yesterday printer stopped printing with the error message: "Cartridge cannot be used until printer is enrolled in Instant Ink". Same printer, same plan. Followed all suggestions: wi-fi unplugged, then plugged in. Printer unplugged, then plugged in . . . nothing works. HELP!!!
08-16-2022 04:09 PM
Welcome to the HP Support Community.
I'd be happy to assist you with the error message.
Let's remove and add web services:
To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.
5. If the Printer Update Options screen is displayed, select one of the options. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.
Let me know if this helps.
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Have a great day!
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