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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: printer won't print
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02-26-2020 09:06 AM
problem -can not print copy or scan.
printer screen shows ' cartridge problem - tricolour empty ' but instant ink home screen shows 'inks ok'.
also printer online but won't connect to instant ink home screen
Solved! Go to Solution.
Accepted Solutions
02-28-2020 09:54 AM
Hi @rgd2
Welcome to the HP Support Community.
Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
02-28-2020 09:54 AM
Hi @rgd2
Welcome to the HP Support Community.
Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
02-29-2020 06:40 AM
Hi Asmita,
Thanks for your responce, unfortunately the problem still continues.
I have ordered a replacement tri-colour ink cartridge which will arrive in 7-10 days, and I am hoping it will resolve the issue.
If so, I will let you know, thanks again.
Regards,
Rob.
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