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cgsmd
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Message 1 of 2
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HP Recommended

printer won't print

officejet pro 8600

replaced black cartridge, but not color.  printer won't print

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HP Support Agent
HP Support Agent
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Message 2 of 2
60
Flag Post
HP Recommended

printer won't print

@cgsmd

 

Welcome to HP support community.

 

Did you make a copy and check if that prints in black?

 

Meanwhile:

Print a Print Quality Diagnostics report

  1. Load plain white paper into the input tray.

  2. On the printer control panel, touch the Right Arrow () to display additional options.

  3. Touch Setup (), touch the Down Arrow (), and then touch Reports.

  4. Touch Print Quality Report. The Print Quality Diagnostics Report prints.

    Figure : Example of a Print Quality Diagnostics Report

    Image: Example of a Print Quality Diagnostics Report.

If that does not print in black, clean the printhead

  1. Load plain white paper into the tray.

  2. On the printer control panel, touch the Right Arrow () to display additional options.

  3. Touch Setup (), and then touch Tools.

  4. Touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

  5. Evaluate the test page for print quality.

    • If you are satisfied with the print quality on the test page, touch No to return to the current print job.

    • If you are not satisfied with the print quality on the test page, touch Yes to continue to the next printhead cleaning stage.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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