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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-20-2023 07:24 AM - last edited on ‎02-22-2023 08:10 AM by Retired

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

We've been Instank Ink customers for years and very happy with it. Recently we installed a new ink cartridge (HP Instant Ink) and since then have been unable to print anything.

 

The message I'm getting is:

"There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."

 

Which I have done, and the problem persists. We have so far been unable to contact any live person at HP and following the automated help hasn't worked either.

 

Any suggestions?

2 REPLIES 2

‎02-24-2023 01:14 PM

HP Recommended

HP will hold you hostage.  If you attempt to cancel your subscription and use other ink, HP will shut your printer down and make it nearly impossible for you to function without the Instant Ink subscription...

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‎02-24-2023 10:44 PM

HP Recommended

Hi @NJames99 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Treeko
HP Support
 


I am an HP Employee

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