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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-18-2020 01:21 PM

HP Recommended
Product: hp envy photo 7100 series
Operating System: macOS 10.15 Catalina

kept getting following message for instant ink cartridge - remove and reinstall black cartridge.  Happened several times and had new cartridges sent several times.  Finally, both cartridges stopped working and froze the printer.  i cancelled the instant ink plan and bought new cartridges.  Installed them but the printer is still frozen.  The printer turns on but wont boot up.  

1 REPLY 1

‎02-20-2020 04:55 PM

HP Recommended

@Harmony5

 

I have gone through your Posts and I would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest we perform a Semi Full Reset and let me know if that works

 

Since these steps are specific to your printer, I have sent you a private message with the instructions

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

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