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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended
HP DeskJet 2720e All-in-One Printer
Microsoft Windows 10 (64-bit)

Printer is working fine, we have received our first set of cartridges. now it says printer is offline on the instant ink website and will not respond.

I have tried all the suggestions but it will not go online. the instant ink icon is flashing on the printer.

Printer is on wifi and works.

 

1 REPLY 1
HP Recommended

Hi @GWILKOS,

 

I'd like to help!

 

To assist better:

  • Is the blue Wi-Fi light solid on the printer? ( if the Wi-Fi Light is blinking then please re-connect the printer back to your Wi-Fi router - Restore Wi-Fi setup mode on your HP printer, Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.)
  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that let's try the below suggestions:

 

Restart the computer, printer, and router

  • To resolve many connectivity issues, restart the computer, printer, and router.
  • NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
  • Turn off the router by pressing the power button or disconnecting the power cord.
  • Turn off the printer.
  • Close all running programs on your computer, and then shut down the computer.
  • Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
  • Turn on the printer.
  • Turn on the computer.
  • Try to turn on Web Services.
  • If the issue persists, continue to the next step.

Let's disable webservices and re-enable it

  • Touch on the wifi icon ((i)) on the printer, and take down the IP address
  • Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
  • click on webservices and remove webservices and re-enable it
  • If the issue persists, proceed to the next step.

Check the Internet proxy server settings

  • For networks that use proxy servers, update the Web Services settings in the printer EWS with the proxy information.
  • Locate the Internet proxy settings.
  • Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
    The network settings menu displays with the proxy settings.
    From the EWS, click the Web Services tab, and then click Proxy Settings.
  • Type the Address and Port values for your proxy server connection, and then click Apply.
  • Try to turn on Web Services.

Update the printer firmware

Hope this helps! Keep me posted.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


ANAND_ANDY
I am an HP Employee

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