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‎08-07-2023 12:38 PM - last edited on ‎08-08-2023 05:29 AM by HP Administrator

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

Hello everyone, problem is that, I am not able to print. The info sheet that I get from printer says that I am not enrolled in Hp Instant Ink, BUT I am. How can I fix this

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1 REPLY 1

‎08-09-2023 07:38 PM

HP Recommended

Hi @georgepk,

 

Welcome to the HP Support Community. 

 

I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

 

Have you checked if the printer is online and if it's enrolled?

 

If the printer is online and if it's enrolled, then I would suggest here is to update the printer.

 

In order to update the printer, On the printer control panel - Setup - Printer Maintenance - Update the printer.

Once done, restart the printer and then check.

 

In the meantime, Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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