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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jessiemc
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printer

HP Recommended
asus
Microsoft Windows 10 (32-bit)

hello I need help! my printer isn't printing at all. iv done the hp doctor thing and nothing pops up wrong. I unplugged the printer and no go. I checked the printer and everything looks like. Nothing is printing I even tried different devices and they all direct to this website and so far iv had no luck!

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Mans
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@jessiemc 

Hello,

Do you get an error message on the printer's control panel or on the computer when you print?


What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

 

In order to solve this incident, please try to configure a new port as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter. The Devices and Printers window opens.
  3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
  4. Select Standard TCP/IP Port and click New Port....
  5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.

I remain at your disposal in case of need.

Best regards,:Wink:



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