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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
office jet pro 6968
Microsoft Windows 7 (64-bit)

Even with new black cartridge i get only 1 or 2 good pages. Then black is missing some lines.  Office jet pro 6968 is about 4 years old. problem has become more frequent over time. Today 4 times clean again doesn't help. The printout at the end of the cleaning shows color OK but black is a problem

1 REPLY 1
HP Recommended

@rlj1304

 


Welcome to HP Support Community


I would like to help

 

Please refer to this Link: https://support.hp.com/in-en/document/c05076934

 

If the issue persists please contact HP Support in your region for service options

 

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.