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printhead installed is not intended for use in this printer or is damage

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photosmart plus b209a-m

hello, yesterday I tried to print a document and the first part was printed perfect but the other part was blurry because the ink was low. so I remove the cartage ink and I shaked for see if I can print again.

when I tried to close the door of the printer was stocked with a cable and something sound rare.

I open the door again and closed. after that this message was showing in my screen:my printer show a message the printhead installed is not intended for use in this printer, or is damaged. refer to printer documentation


I tried to reset the printer removed the cable and pushing my on button and the message still apearing.


I'm not sure if the problem can be resolved or not.


thank you so much for our help.


best regards  

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community.


Try the steps from here:


If the issue persists, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.




Note:  Select the country accordingly to get the contact details for support.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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