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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
toerist
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Solved!

printing not readable . cartridges old

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HP ENVY 5010 All‑in‑One Printer
Microsoft Windows 10 (64-bit)

Hi,

since few weeks my prints are almost not readable .

Color AND black and white.

I had my first sending of cartridges 24/05/2020.

Never been replaced.

Ink status on printer is 'full' on color and black

 

Also with the virtual assistant : checked my warranty and it's only 1 year instead of the legal 2 years  ?

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Kumar0307
HP Support Agent
HP Support Agent
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@toerist, Welcome to the HP Support Community!

 

You will receive the ink cartridges from HP Instant Ink if any one of the ink cartridges is low on ink.

 

To resolve the print quality issues, clean the ink cartridges:

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools, and then touch Clean Cartridges.

  3. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

  4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results.

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report. Check the result.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
22,929 22,897 1,656 1,969
Message 2 of 4
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HP Recommended

@toerist, Welcome to the HP Support Community!

 

You will receive the ink cartridges from HP Instant Ink if any one of the ink cartridges is low on ink.

 

To resolve the print quality issues, clean the ink cartridges:

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools, and then touch Clean Cartridges.

  3. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

  4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results.

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report. Check the result.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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toerist
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No did not help.

Black cardridge is empty, but printer says it's still full

you can see a scan of the printer results here :

Printer status 

 
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Kumar0307
HP Support Agent
HP Support Agent
22,929 22,897 1,656 1,969
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@toerist

 

This could be a hardware issue with the printer or the ink cartridges. 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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