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problème alllumage imprimante

HP Recommended
HP ENVY 4521 imprimante
Microsoft Windows 10 (64-bit)

Lors de l'allumage,  est inscrit le message suivant "ERROR CODE 0X83C0002B". Elle le faisait de temps en temps. Mais elle le fait  systématiquement depuis 2 jours et impossible de s'en servir pour imprimer et/ou scanner. 

Que peut-on faire?

Cordialement 

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HP Recommended

Hi Adibelle ,  

 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.  If you prefer, you can get access to the your region HP support: https://support.hp.com/fr-fr  

 

Any doubt feel free to send me a private message.   

 

Thank you again. 

I work on behalf of HP.
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