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problème de connexion de mon imprimante à instant ink

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bonjour

Je me suis inscrite à instant ink depuis qq semaines et je rencontre des problèmes depuis

J'ai eu un problème de cartouche qui n'imprimait pas, ils m'ont envoyé des nouvelles cartouches mais depuis impossible de connecter mon imprimante à instant ink;

J'ai tout essayé, j'ai rappeler le service, j'ai reçu deux fois deux nouvelles cartouches, j'ai tout essayé et rien ne marche

je n'arrive plus à imprimer car mon imprimante n'est pas reconnu par instant ink

aujourd'hui j'ai reçu deux nouvelles cartouches, je les aies intallés j'ai imprimer 10 pages et puis j'ai encore le message suivant "cette cartouche necessite l'inscription de l'imprimante à Hp instant ink"

qq un pourrait m'aider ?????

 

merci 

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HP Recommended

Hey Arwen013 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.



Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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bonsoir

merci pour l'info mais je ne parle pas anglais....

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