problem with cartridge (black)

[jpps1]

Hi all,

As many the other HP Instant Ink customers - al least from what I see on this forum - I too suffer the problem of a cartridge not willing to work anymore, while it cannot be empty yet, and I already have tried the cleaning solution described in the help.

I saw some other posts, even marked as resolved, but none of them gives a description of how it was resolved for them. Only links to private messages with HP Support engineers, or links pointing to posts where a HP support engineer asks the poster for engaging in a private message session. So - sadly enough - all that did not help, and I feel lost about this.

So please can someone point me to the right information for how to solve this problem, please? TIA

[jpps1]

@kumar0307   FYI (as you asked me to keep you posted 🙂 ).

[Kumar0307 · Accepted solution]

Hi @jpps1

Welcome to the HP Support Community. Thank you for posting your concern in public. I'd be happy to assist you.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[jpps1]

Thank you, Kumar, for helping me out. Works like a charm again.