problemi con instant ink, cartuccia non rilevata o dannaggiata conseguente blocco della spedizione!!

[ilmastrogelatie]

Errore della cartuccia: non siamo in grado di determinare quando sarà effettuata la prossima spedizione poiché non è possibile rilevare i tuoi livelli di inchiostro

Non riesco a trovare assistenza per questo problema, abbiamo sempre inserito cartucce instant ink e da un momento all'altro si è bloccata la stampante!! 

[Arthur-c]

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

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Thank you for your understanding

[ilmastrogelatie]

problems with instant ink, cartridge not detected or damaged resulting in shipping blockage !!

12-04-2019 12:26 PM

Product: ENVY Photo 7100 All-In-One Printer Series

Cartridge error: we are unable to determine when the next shipment will be made as your ink levels cannot be detected

I cannot find assistance for this problem, we have always inserted instant ink cartridges and at any moment the printer is blocked !!

[Riddle_Decipher]

@ilmastrogelatie Welcome to HP Community!

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.