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Message 1 of 2
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Flag Post

product code/ access key?

HP Recommended
2020 HP 17.3 laptop/computer
Microsoft Windows 10 in S Mode

My computer did not come with an access code/access key and I can't do anything without one. can someone please tell me what I need to do. the only thing I've seen that I can do is buy one but I cant afford that and shouldn't have to. My computer was supposed to have one when it came. I also didn't receive a software disc

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Melanieoneal Welcome to HP Community!

 

I understand that you are looking for the access key.

 

In that case, I would suggest you contact our phone support. They will help you.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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