product code/ access key?

[Melanieoneal]

My computer did not come with an access code/access key and I can't do anything without one. can someone please tell me what I need to do. the only thing I've seen that I can do is buy one but I cant afford that and shouldn't have to. My computer was supposed to have one when it came. I also didn't receive a software disc

[praveen196]

@Melanieoneal Welcome to HP Community!

I understand that you are looking for the access key.

In that case, I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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