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Recently purchased an HP Officejet PRO 8025e from Amazon.  Printer comes with a '6 months ink on us.   I have been trying to enter the mailing address about two days and keeps getting 'server error... try again soon.'   How do i get to enter the mailing address and move forward....Thanks

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Hi @JENNILYN,

 

Welcome to HP Support Community.


Thank you for posting your query, I will be glad to help you.

 

If you're experiencing difficulties entering the mailing address for your HP OfficeJet Pro 8025e printer on the HP website and encountering a server error, there are a few steps you can try to resolve the issue.

 

  1. Check Internet Connection: Ensure that your internet connection is stable. A poor or intermittent connection can lead to server errors. Try refreshing the page or restarting your router.

  2. Browser Compatibility: Make sure you are using a supported and updated web browser. Some websites may have compatibility issues with certain browsers. Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari are commonly recommended.

  3. Clear Browser Cache and Cookies: Your browser's cache and cookies can sometimes cause issues. Clear them and try accessing the website again.

  4. Try Another Device: If possible, try accessing the website from a different device or computer. This can help identify whether the issue is specific to the device you're currently using.

  5. Disable Browser Extensions: Browser extensions or add-ons can sometimes interfere with website functionality. Try disabling them and see if that resolves the issue.

  6. Use HP Smart App: Alternatively, you can try using the HP Smart app, which is designed for managing HP printers. It might provide an alternative way to enter the mailing address and redeem the offer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.