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MB0961
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purchased faulty 6798 and replaced. Inadvertently set up two instant ink accounts

hp officejet pro 6798
Microsoft Windows 10 (64-bit)

I purchased hp officejet pro 6798 on 8/3. the lcd screen puked and Staples swapped it out for the same model. I inadvertently set up another instant ink account for the new printer and have 2 accounts! How do I cancel the new one and add the replacement printer onto the original instant ink account?

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HP Support Agent
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HP Recommended

purchased faulty 6798 and replaced. Inadvertently set up two instant ink accounts

Hi @MB0961

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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