"Cartridge cannot be used until printer is enrolled in HP Instant Ink"

[rexobirol]

My computer (HP Envy 5660) is connected and was working fine until yesterday when I received a "Cartridge cannot be used until printer is enrolled in HP Instant Ink" message on the panel. The machine is not enrolled in HP Instant Ink and, in fact, the cartridges inside are NOT Instant Ink cartridges. I purchased them at Staples and, as I said, I've been using them fine until yesterday morning. Have spent many, many hours trying to trouble shoot this. If the only way to solve this problem is to get another printer, it won't be an HP.

[sandytechy20]

@rexobirol

Welcome to the HP support community.

I understand that you are getting cartridge issues, I am glad to assist you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.
• 
• Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.
• 
• Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.
• CAUTION: Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.
• 
• Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.
• 
• Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.
• 
• Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.
• Repeat these steps for the other cartridge if it was indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[lcanada]

I tried the suggested fix with no avail. 😞

[sandytechy20]

@lcanada

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Could you elaborate on the issue for better understanding?