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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 5055 All-in-One Printer

Getting the message "Connect printer to update HP Instant Ink status."  Have restarted computer, router, printer to no avail.  This has been going on for weeks now.

3 REPLIES 3
HP Recommended

Hi @Kate201

 

Welcome to the HP Support Community, this is a great place to get support and find answers and tips.

 

Make sure you are using only regular ink cartridges on the printer. Even if a single ink cartridge is installed on the printer you will have issues printing.

 

Try checking the account after some time to see if the issue persists.

 

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix them.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com

 

Try disabling and enabling the web services on the printer to solve this issue.

 

Reset the printer and check if it helps.

 

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector. 
5) Turn on the printer, if it does not automatically turn on.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Refer to this article to further troubleshoot and connect the printer to update the instant ink status errors. Click Here

 

Have a good day ahead! :slightly_smiling_face:

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Kate201,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Kate201,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
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