10-24-2019 07:20 AM
I've followed the instructions to connect my printer - also restarted the connectivity - but every time I try the new claim code, it still says "printer code not recognized".
10-27-2019 02:46 PM
@jlai26, Welcome to the HP Support Community!
Let us try these steps to resolve this issue:
Make sure the printer is connected to the Internet.
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Click here to know different methods of updating printer firmware.
Turn Off web services
On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.
If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove, depending on your printer model.
Follow the on-screen instructions to turn off Web Services.
Turn On web services
Refer to the steps mentioned in this document.
A new information sheet with a valid claim code will be printed within several minutes.
Note: A Claim Code is valid for 24 hours only.
For more info on resolving issues with claim code, refer to this document.
Let me know how this goes.
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