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HP Recommended

: "Remove and reinstall the indicated ink cartridge... [colour]"


I have an HP Envy 45 20 that has been giving me an error message for weeks and I can not print. Classes started this week and I am in a bind now. I have tried all of the above listed solutions and none of them work, firmware is up to date, cartridges are clean, etc. My monthly fee has been charged for the ink yet I still can't print. Please advise as to how to rectify this issue ASAP.

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Message 2 of 2
Flag Post
HP Recommended

: "Remove and reinstall the indicated ink cartridge... [colour]"

Hi @robperks


Welcome to the HP Support Community. 


Try these steps - HP ENVY 4500 Printer - Cartridge Missing or Incompatible Ink Cartridges Error Displays 


Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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