"Remove and reinstall the indicated ink cartridge... "

[VinnieBE]

Hello, i keep getting an error message to reinstall the indicated ink cartrigd. In my case it's the black one. I have tried mutltiple times to remove and reinstall the cartridge, but with no succes. I've also tried hard resetting but that sadly did not work. I was hoping I could be send a new black ink cartrigde cause i'm a user of Instant ink.

I hope you guys can help me with my problem.

Thank you

[asmita6658 · Accepted solution]

Hi @VinnieBE

Welcome to the HP Support Community. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[VinnieBE]

Hello @Asmita6658

I'm trying to send you a pm, but it's telling me that i have reached the maximum allowed messages today. Which is very weird cause i have not yet ever send something before today...

[Plee2]

when i lift the lid the carriage does not move to the position necessary to remove cartridges.