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‎09-10-2022 09:14 AM - last edited on ‎09-10-2022 10:33 AM by Retired

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I purchased an HP 206X black toner cartridge some time ago as a backup.  When I went to install it, the actual toner cartridge in the the box was Cyan.  How do I actually speak to someone to get this resolved? 

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2 people had the same question
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‎09-16-2022 06:25 AM

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Hi @ErinnJerry

Welcome to the HP support community.

 

I understand that you received the wrong cartridge. When was it purchased and where was it purchased from?

This might require one on one interaction to fix the issue. I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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