reinsert ink cartridge

[sm43]

I had the message reinsert cartridge come up. The cartridge was fairly new and almost full. Had not touched it or had any issues ever. This was my first. After trying all suggested problems solving help tips, still didn't work. My next step, ask for new cartridge and return what must be a faulty one. No, they will not allow this. You must resolve issue first. So I had to cancel my account and buy new cartridges. And what do you know, my printer works. I also cannot return the cartridges because they will not allow me to pick my state and get a return envelope. My suggestion is to just buy your own ink. This is not a good system if they cannot work with you if you have an issue.

[Kumar0307]

@sm43, Welcome to the HP Support Community!

I understand the ink cartridge was defective. Did you contact the Instant Ink team for a replacement?

We do replace damaged/defective ink cartridges. 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

You may stop the cancellation of your Instant Ink account and I can send you a replacement ink cartridge.

Refer to - Stop a Cancellation

Please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

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