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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
sm43
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reinsert ink cartridge

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HP
Microsoft Windows 10 (64-bit)

I had the message reinsert cartridge come up. The cartridge was fairly new and almost full. Had not touched it or had any issues ever. This was my first. After trying all suggested problems solving help tips, still didn't work. My next step, ask for new cartridge and return what must be a faulty one. No, they will not allow this. You must resolve issue first. So I had to cancel my account and buy new cartridges. And what do you know, my printer works. I also cannot return the cartridges because they will not allow me to pick my state and get a return envelope. My suggestion is to just buy your own ink. This is not a good system if they cannot work with you if you have an issue.

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Kumar0307
HP Support Agent
HP Support Agent
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@sm43, Welcome to the HP Support Community!

 

I understand the ink cartridge was defective. Did you contact the Instant Ink team for a replacement?

We do replace damaged/defective ink cartridges. 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

You may stop the cancellation of your Instant Ink account and I can send you a replacement ink cartridge.

Refer to - Stop a Cancellation

 

Please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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