related black ink cartridge with new instant cartridge now cannot print anything black.

[Minimaker]

HP Deskjet 2655 Mac OS Mojave

I have tried alignment and cannot get any black print so cannot read what the printed page might be trying to tell me. When I try to clean the printheads I still get no black printout. At one point I got a dialog box that popped up and said, "Please fix this  problem, then try again." Swell. It did NOT tell me what problem needed to be fixed. I have tried unplugging the printer and plugging it back in. Have removed and reinstalled the black cartridge three times. Nada.

[TEJ1602]

@Minimaker, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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