cancel
Showing results for 
Search instead for 
Did you mean: 
Minimaker
New member
1 0 0 0
Message 1 of 2
170
Flag Post
HP Recommended

related black ink cartridge with new instant cartridge now cannot print anything black.

MacBook Pro
macOS 10.14 Mojave

HP Deskjet 2655 Mac OS Mojave

I have tried alignment and cannot get any black print so cannot read what the printed page might be trying to tell me. When I try to clean the printheads I still get no black printout. At one point I got a dialog box that popped up and said, "Please fix this  problem, then try again." Swell. It did NOT tell me what problem needed to be fixed. I have tried unplugging the printer and plugging it back in. Have removed and reinstalled the black cartridge three times. Nada.

1 REPLY 1
HP Support Agent
HP Support Agent
5,751 5,738 426 464
Message 2 of 2
90
Flag Post
HP Recommended

related black ink cartridge with new instant cartridge now cannot print anything black.

@Minimaker, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation